Privacy Policy
Introduction
At SimplySlim, protecting your privacy is a top priority. We are committed to ensuring your personal information is handled with care and in compliance with Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our team.
By accessing our website or utilizing our services, you agree to the practices outlined in this Privacy Policy. If you do not agree with these terms, we recommend you discontinue use of our services.
Information We Collect
We may collect different types of information to deliver personalized healthcare services, improve our website functionality, and ensure regulatory compliance. The types of information we may gather include:
Personal Information: Your name, contact details, date of birth, and medical history.
Health Information: Details about your symptoms, treatments, health conditions, and testing results.
Financial Information: Payment details, insurance records, and billing data for transaction purposes.
Technical Information: Device details, IP address, browser type, and website usage information collected through automated tools.
Communication Data: Records of email exchanges, text messages, and calls between you and SimplySlim.
How We Collect Information
We gather data through:
Direct Interactions: When you fill out forms, submit inquiries, or provide information during appointments or consultations.
Automated Technologies: Tracking tools that collect device and browsing data when you use our website.
Third-Party Services: Partners that manage health tracking, scheduling, payment processing, and data storage may collect data on our behalf.
How We Use Your Information
We may use your personal information for the following purposes:
Providing Healthcare Services: Developing personalized treatment plans and maintaining your medical records.
Appointment Scheduling: Booking, modifying, and confirming your appointments.
Customer Support: Responding to inquiries and addressing your concerns.
Service Improvement: Enhancing our website, services, and customer experience through data analysis.
Legal Compliance: Meeting regulatory, public health, and reporting requirements.
Communication: Sending appointment reminders, updates, and educational materials if you consent.
We will not sell your personal information or use it for marketing purposes without your explicit consent.
Disclosure of Your Information
Your information may be disclosed under the following circumstances:
Healthcare Professionals: To coordinate care with your physician or specialist.
Service Providers: Trusted third-party vendors that manage data storage, booking systems, or secure messaging platforms.
Insurance Companies: For claims processing and pre-authorization purposes.
Legal Obligations: To comply with court orders, regulatory demands, or requests from government agencies.
Business Transactions: In the event of a merger, acquisition, or transfer of business assets, your data may be shared with relevant parties.
Data Security
We have implemented multiple security measures to protect your information from unauthorized access, loss, or misuse:
Encryption: Sensitive data is encrypted using industry-standard protocols.
Access Controls: Access to your data is strictly limited to authorized personnel.
Firewalls & Monitoring: Our systems are continuously monitored to detect suspicious activity.
Secure Communication Channels: We use encrypted communication methods to protect confidential exchanges.
Data Retention
We retain your information only for the period necessary to fulfill the purposes for which it was collected or to meet legal obligations. Where possible, we may anonymize data for research, educational, or statistical purposes to ensure your identity remains protected.
Your Rights and Choices
You have the following rights regarding your personal data:
Access: You can request a copy of the data we hold about you.
Correction: You may request updates or corrections if your information is inaccurate.
Withdrawal of Consent: Where applicable, you can withdraw your consent for data collection or marketing communications.
Deletion: You can request that we delete your data where legally permissible.
Children's Privacy
Our services are not intended for children under 13 years of age. If you believe we have inadvertently collected information about a child, please contact us, and we will promptly delete the information.
Electronic Communication and Consent
We may contact you via email, text, or other digital platforms for appointment reminders, healthcare updates, or service improvements. By consenting to electronic communication, you acknowledge the inherent risks, including interception or unauthorized access. We will take reasonable steps to ensure these communications remain secure.
International Data Transfers
In some cases, your data may be transferred to service providers located outside of Canada. We take steps to ensure that these providers uphold strong privacy protections consistent with Canadian regulations.
Anti-Spam Compliance
SimplySlim complies with Canada’s Anti-Spam Legislation (CASL). We will only send promotional or marketing materials with your consent. You may opt out at any time by following the unsubscribe instructions included in these communications.
Accessing and Updating Your Information
To review, correct, or delete your personal data, please contact us using the details provided below. We may require identity verification before processing your request to ensure your privacy and security.
Changes to Our Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. Updates will be posted on our website, and we encourage you to review the policy periodically to stay informed.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at info@simplyslim.ca